FAQ's

We use DPD for all Irish and International shipping. There are some exceptions that will be offered An Post at the checkout.

How do I know if my order has been shipped?

We aim to dispatch your order that same business day, providing we receive it by 2pm. As soon as your package has been collected, we will send you an email, with a dispatch confirmation, which will also contain a tracking number.

When will I receive my order?

We aim to dispatch your order same day/next day.

The delivery time will be clear at checkout.

Ireland and Northern Ireland

DPD with Tracking 1-2 days, €5 on orders of €50 and under, FREE on orders over €50.

EU and UK

DPD with Tracking, 3-5 days

For orders €110 and under, there is a €7 delivery charge.

For orders over €110, delivery is free.

Rest of Europe

DPD with Tracking, 3-5 days - €10

USA and CANADA

DPD Worldwide, prices from €25 upwards, depending on weight. This will be calculated at checkout.

Rest of World

DPD with tracking, €25-€45

Russia

DHL with tracking €120

Will I be charged additional taxes or duties?
Customers outside the EU will be responsible for all import taxes and duties relating to their country.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Can I change my delivery address?
Provided we are notified in time, we will do our very best to change your delivery details. However, once your parcel has been collected by the courier service, we can no longer amend your address details.

Do I have to pay for my return?
Yes, all returns will be the responsibility of the customer.

Please note - magazines and socks cannot be returned.

Can I return a monogrammed garment?
No, any garment that has had a monogram applied cannot be returned.

How long will it take to receive my refund?
We are happy to offer an exchange or refund on any unsuitable items within 30 days of you receiving your order.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place. This includes all packaging, labels, accessories and dust bags.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

the product(s) have been used, worn, damaged or washed;
you have not returned any packaging which is considered an integral part of a product (such as a dust bag on accessories).
Excessive creasing due to a lack of an acceptable level of care when packing.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Returns must be shipped/postmarked within the 30 day period from date of receipt. Refunds can take up to 10 working days to process from the date the refund has been authorised.

Magazines and socks cannot be returned.

FOR ANY UK RETURNS (EXCLUDING NORTHERN IRELAND) PLEASE CONTACT US IN ADVANCE AS WE WILL NEED TO SEND YOU SOME INFORMATION WHICH WILL NEED TO BE PLACED ON THE OUTSIDE OF THE BOX FOR CUSTOMS PURPOSES.

Please note: We cannot be responsible for import tax and duty charges incurred on a return when contact has not been made to complete the correct documentation.

Any charges incurred will be deducted from the refund. Currently An Post are charging a €6.95 admin fee to accept items back from the UK and outside the EU.

We cannot be liable for third part handling fees.

If items are returned to Kempt for reason of 'Duty Unpaid', any costs incurred upon its return will be deducted from the refund (for example, shipping charges incurred for the return journey).

FOR ITEMS BOUGHT AS PART OF A BUNDLE

A full refund is issued only when all items from a bundle are returned. If less than the full amount of items is returned, the discount provided on the order is forfeited and the discount will be deducted from the returned items full sale value prior to the any discount.

HOW TO RETURN AN ITEM

Download, print and complete our return form. Our returns window is 30 days from date of receipt and the cost is incurred by the customer. All labels and inserts must be intact and attached. Package up your return securely and post back to us at the address below using your preferred mail or courier service. Please remember to use a service which offers a recorded option as the goods will remain your responsibility until they are received by us.

KEMPT

Unit 18,

The Exchange,

Calmount Park,

Ballymount,

Dublin D12 FT93